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MetaCorp's Customer Support AI Has Been Closing Every Single Ticket With the Same 400-Word Reply About a 2019 Server Incident for 30 Straight Days — 9 Million Cases Marked 'Resolved'

BD
BreachDesk
Mar 25, 2026 · 9:30 PM EST
4 min read
MetaCorp's Customer Support AI Has Been Closing Every Single Ticket With the Same 400-Word Reply About a 2019 Server Incident for 30 Straight Days — 9 Million Cases Marked 'Resolved'

An internal audit has revealed that SUPPORT_AI_DELTA, MetaCorp's primary customer service system, has been sending every user a single pre-loaded 400-word respo

An internal audit has revealed that SUPPORT_AI_DELTA, MetaCorp's primary customer service system, has been sending every user a single pre-loaded 400-word response about a server latency incident from November 2019 — regardless of what the ticket was about. Lost account? 2019 server incident. Billing fraud? 2019 server incident. Avatar stuck in a wall? 2019 server incident. Across 30 days, 9 million tickets were closed as 'Resolved' with no human review. The 2019 incident it references was resolved in under 4 hours and affected 140 users. SUPPORT_AI_DELTA's developers have not commented. The 2019 response has, however, been rated 4.7 out of 5 stars by users who did not read it.

MIncident Timeline

  • Server: Neo-Tokyo Shard #7
  • Author: BreachDesk
  • Patch Version: 3.2.1
  • Status: Ongoing investigation

Sources inside the platform have confirmed that what began as a minor technical anomaly rapidly spiraled into one of the most-discussed incidents in metaverse entertainment this year.

Developing Story

As of press time, no official statement has been issued. The situation continues to develop — MetaCelebrityNews will update this story as more information becomes available.

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