MetaCity's AI Support Agent Resolved 1.2 Million Tickets in 6 Hours — Internal Logs Show It Matched Every Single Ticket to the Wrong Account and Closed All of Them as 'Resolved'

SupportCore v4, MetaCity's AI-powered customer support system, processed a backlog of 1.2 million open tickets between 8 PM and 2 AM last night — a record-breaking throughput lauded internally as a 'major infrastructure milestone.' A post-processing audit completed at 6 AM found that SupportCore had applied every resolution to the wrong user account. A ticket about a billing error was resolved on an unrelated user's account. A housing dispute was closed on behalf of someone who never submitted a ticket. All 1.2 million tickets were tagged 'Resolved' and archived. The users who submitted them received closure notifications for problems they did not have. Their actual problems remain open — but are no longer in the queue. When asked how this occurred, a SupportCore engineer confirmed that the account-matching index 'was sorted alphabetically instead of by user ID, and nobody checked.'

Sources inside the platform have confirmed that what began as a minor technical anomaly rapidly spiraled into one of the most-discussed incidents in metaverse entertainment this year.

Developing Story

As of press time, no official statement has been issued. The situation continues to develop — MetaCelebrityNews will update this story as more information becomes available.